To report your outage please call 662.234.6331 or 877.234.6331
Please have your account number, or telephone number associated with your account ready.
NEMEPA has an automated outage reporting system, allowing several members the ability to report their outage at once. Once the outage is reported, the system displays all calls on a map and begins predicting the device that has tripped. This allows the dispatcher to quickly route linemen to the troubled area.
The outage system recognizes the caller ID of the phone placing the call and attempts to match the number with an existing account. If no match is found, the system will ask for an account number or phone number associated with the location experiencing the problem. Once the system finds a valid account, the system will speak back the service address and ask for verification. If no account is located, you will be routed to a customer service representative or asked to leave the information on a recording. Once verified, the system will ask if you have any additional information about the outage. If so, you will be routed to one of our customer service representatives during normal business hours. After hours, you will be asked to leave a message with the additional information. Please be sure to leave a phone number where you can be reached. Someone should contact you in a reasonable amount of time. To assist in allowing customers who may know the cause of the outage to get through, please only leave a message if you have important information.