Yes. We have requested and received mutual aid from other utilities to help accelerate restoration.
Restoration & Outage Updates
Currently our crews are working dawn till dusk. They are not working all night due to safety concerns from falling trees.
We apologize for the inconvenience. Sometimes our system shows an area as restored when we are working in your area, or power has been returned to members on that line, even if a few homes are still out. Your service may be affected by localized damage, such as a transformer, service line, or individual connection that still needs repair. Please report your outage again so we can ensure your location is added back to our work list.
I’m sorry, not at this time.
Restoration follows a structured process. Even though homes may be close together, they are often served by different power lines, transformers, or sections of equipment. During a storm, some of those sections may be repaired sooner than others. Your neighbor’s power may be coming from a different line that was fixed first, while the equipment serving your home still needs repairs. We are continuing to work on restoring power to all members, but at this moment it would be a guess. It is important to make sure and declare an outage at your location so we can keep track of who does not have power.
Restoration times vary by location depending on the severity of damage. Right now, our focus is on our 3-phase lines. They are the backbone of our system and have to be up for us to move into residential areas. We have (60) additional crews of mutual aid and private contractors helping us. At this point, an estimated restoration time would be a guess, but please follow our social media updates and we will share more when we can. We will provide regular updates as work progresses on our social media channels.