NEMEPA does not offer an in-house assistance program, however, we do work closely with the following organizations:
NEMEPA only maintains 1 central office. Online payment options are offered to all customers. Applications for service can be completed online.
There are several different options in which payments can be made. Visit our Ways to Pay page for more details.
Yes, we do offer extensions. An extension can be signed up to the day before the disconnect date. A signed extension gives the member up to 21 days past the due date. Members are allowed to sign four extensions per calendar year.
Accounts are subject to disconnect 14 days past the due date.
Applications for service can be completed online if there is an existing meter at the location. New construction will need to come into the office.
NEMEPA maintains 24-hour service for our members. Should you need assistance after hours or on a holiday, please call the office and follow the instructions carefully to report your problem. Customers requesting power to be connected after hours will be required to pay an overtime charge. View our Rates & Fees page.
If your deposit is paid before 2 p.m., your power may be connected the same day. After 2 p.m., there will be an additional overtime service fee. View our Rates & Fees page.
It takes 4 to 6 weeks to process the refund check after the account is disconnected.
View a detailed description on our Rates & Fees page.
