If you are porting your telephone number, have waited the required 10 business days, and have not been contacted about your service, please call our office (662) 238-3159.
If you previously had voice service, whether new number or ported number, and it has suddenly stopped working:
- Try unhooking the telephone cable from the back of the ONT (smaller, black device) and then plugging it back in
- Try plugging a telephone directly to the ONT (smaller, black device) and checking for dial tone
- Power cycle the ONT (smaller, black device) by unplugging the power cable, waiting 5 seconds, then plugging the power cable back in
Should none of these help resolve your issue, please call our 24 hours, 7 days available Helpdesk at (833) NESPARC ((833) 637-7272).